Sparrow SMS is a messaging service operated by Janaki Technology Pvt. Ltd. This Privacy Policy explains how we collect, use, disclose, and protect information when users visit our website, contact us, or use our SMS and messaging-related services.
By using Sparrow SMS’s website or services, you agree to the practices described in this Privacy Policy.
We may collect information that you provide directly to us, including:
When you use our messaging services, we may also process information required to provide the service, such as:
When you visit our website, we may collect basic technical information such as browser type, device information, IP address, pages visited, and similar usage data.
We may use collected information to:
Customers using Sparrow SMS are responsible for ensuring that the information, contact lists, and message content they upload or submit are collected and used lawfully.
Customers must ensure that SMS or messaging campaigns are sent only to appropriate recipients and in accordance with applicable laws, telecom operator rules, and Sparrow SMS’s Terms and Conditions. Sparrow SMS’s Terms state that users should send SMS only to subscribed users and remain within the legal boundaries of the Government of Nepal, NTA, and telecom operator rules.
Customers are also responsible for the accuracy, legality, and appropriateness of the message content they send through Sparrow SMS.
We may share information when necessary to provide, operate, or support our services. This may include sharing relevant information with:
Sparrow SMS provides SMS Value Added Services through telecom network operators, and Nepal Telecom’s SMS-based VAS information also describes SMS Alert, SMS Short Code, and Web-based Bulk SMS as services involving technical and telecom network processes.
We do not sell personal information as a business activity.
We take reasonable measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet, mobile networks, or electronic storage is completely secure. Customers are responsible for maintaining the confidentiality of their account credentials, passwords, API keys, and access tokens.
We retain information for as long as necessary to provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, prevent misuse, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it is used.
Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, measure performance, and improve user experience.
Users can manage or disable cookies through their browser settings. Some website features may not function properly if cookies are disabled.
We may use contact information to send service updates, product information, offers, or promotional communication related to Sparrow SMS.
Users may opt out of marketing communication by contacting us or following the unsubscribe instructions where available. We may still send important service-related or administrative messages.
Our website may contain links to third-party websites or services. Sparrow SMS is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing any information.
Users may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal, regulatory, contractual, technical, and business requirements.
We may need to verify the identity or authority of the person making the request before taking action.
Sparrow SMS may monitor service usage to prevent spam, fraud, abuse, unauthorized access, technical misuse, or violation of applicable rules.
We may restrict, suspend, or terminate access to services if we identify misuse, suspicious activity, violation of our Terms and Conditions, or activity that may affect Sparrow SMS, telecom operators, recipients, or other users.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Get your concerns and questions answered from our support team.