Summary A successful SMS campaign uses four major elements. Informational SMS that develops trust by keeping the customer up to date on changes in service. Transactional SMS and Authentication SMS that deliver the level of security that the customer would otherwise worry about without any apparent level of security. And Promotional SMS generates revenue and, when sent with genuine value, develops better engagement and conversion rates than email communications. The difference is that each SMS element is distinctive in the outcome to be achieved and degree of information that is required – informational messages develop the relationship, transactional assures the security, authentication messaging secures the account, and the promotional message drives the sell. Overview Imagine this: You send out 1,000 SMS messages to advertise your new product. Only 12 response from 1,000. Your competitor sends out 500 SMS messages, ends up getting 150 response. What did you do wrong? The problem isn’t the amount of SMS messages you sent out. It’s sending the RIGHT type of SMS at the RIGHT time to the RIGHT person. Think of the different types of SMS messages as tools. Would you grab a hammer to fix a watch? No! If your customer’s expectation is to receive important information and you send out a promotional message, that is unacceptable; a punch to your business. The reality is, many businesses leave money on the table because they don’t understand the types of SMS messages they can send. Once you realize this, your customers will anticipate your messages, instead of blocking you. I talk about sending the sms to 1000 right it is possible with bulk sms if you want to understand it more check out this blog on Bulk SMS Service in Nepal : Essential Guide to getting started. The 4 Essential SMS Types Imagine your mobile phone buzzing right now. What would make you smile versus what would make you annoyed? The answer is found within these four types of messages that every great business uses. 1. Informational SMS When was the last time you received SMS information from Mausam Bigyan Bivag about extreme rainfall followed by messaging about rising water levels that was affecting areas that were near water bodies? You probably adjusted your plans to keep yourself safe. That is the power of an informational SMS. It is similar to having a well–meaning friend assist you with useful information. Informational text messages are not selling anything. They simply provide useful information that can make the lives of your customer better. Right moments to send informational SMS Emergency alerts (weather warnings, safety notifications) Important updates (service changes, policy updates) Meeting reminders (business meetings, school events) Appointment bookings (doctor visits, service appointments) When schools announce unexpected holidays After generating monthly bills or statements How to create Informational SMS? Start with their name, share the important news, and keep it short. No fancy words needed – just clear, helpful information. Example : “Hi Sita, your internet service will be down tomorrow 2-4 PM for upgrades. Sorry for any trouble. – TechNet Team” Why informational SMS Is Important ? Nobody wants surprises, especially bad ones. When you keep customers informed, they trust you more. They tell their friends about your great service. They stay loyal even when competitors try to steal them away. 2. Transactional SMS Did you ever purchase something on the internet, and then get a message that says, “Order confirmed”? The immediate relief you feel is what makes transactional SMS so powerful. Whenever customers engage with something, these messages happen automatically; they serve as digital receipts that provide proof of everything going smoothly. Right moments to send: Someone places an order (they need to know you got it!) Payments go through (money matters need confirmation) Packages start moving (everyone loves tracking updates) Bank accounts show new activity Passwords get reset for security How to create Promotion SMS? Include specific details like order numbers and dates. Make it feel automatic, not marketing-y. Send it within seconds of the action happening. Example : “Great news, Raj! Your order #A2847 is packed and heading your way. Arrives Thursday. Track: bit.ly/track2847” Why transactional SMS is important? Customers expect these messages. When they don’t get them, they worry. “Did my payment work? Is my order real?” Transactional SMS removes all doubt and makes customers feel secure. 3. Promotional SMS Here’s a fact: When people feel excited about a good deal, they buy various things. Promotional SMS does this to promote excitement, but only if done correctly. What separates the annoyance of obvious spam from welcome offers? Timing, targeting, and real value. Right moments to send: During festivals when people are already shopping Flash sales that create urgency (limited time works!) When launching something new and exciting For customers who haven’t bought in a while To offer upgrades to existing customers How to create Promotion SMS? Start with the benefit, create urgency, and make the next steps clear. Always give people a way to stop getting these messages if they want. Example : “Only 6 hours left! Save 30% on all phones at MobileZone. 200+ customers bought today. Shop now: mz.com/sale30” Why promotional SMS is important ? SMS works faster than any other communication tool. People read text messages almost immediately. Emails get buried and can sit unread. If your offer is strong and the timing is right, promotional SMS gets customers to buy now, right away. 4. Authentication SMS With all of the hackers and scams, authentication SMS are like a personal bodyguard for your customer’s account. The SMS serves as proof that the real person is accessing the account and not a person with bad intentions. The right times for you to perform an SMS are: How to create an Authentication SMS? Create random codes that expire quickly (The System will do that). Always use your company name so customers know it’s from you. Keep it simple and professional. Example : “Your FoodDelivery verification code: 7439. Only valid for 5 minutes. Never share this code with anyone.” Why
Summary Instead of sending boring, generic messages that people ignore, you can now send thousands of personalized SMS messages in just minutes with Sparrow SMS. It’s easy:Make an Excel file with names and numbers, use a CONCATENATE formula to create your message, upload it to Sparrow SMS, map the data, and hit send!Each customer gets a message that feels personal and relevant to them. With bulk SMS growing fast in Nepal and SMS marketing showing real results, now is the perfect time to start using personalized messaging.Your customers will notice the difference and so will your results. Introduction Imagine sending thousands of text messages in minutes, but each one feels like you wrote it just for that person. With bulk SMS technology, this isn’t just possible it’s easy. In today’s world, customers expect messages that speak directly to them. Generic messages get ignored, but personalized ones get results. SMS marketing has become one of the most powerful tools for businesses, and bulk SMS service in Nepal is growing fast as more companies discover its potential. This guide will show you exactly how to send personalized messages to thousands of people using dynamic bulk SMS. You’ll learn the complete process from start to finish. Why Personalization in SMS Matters More Than Ever ? The difference between personalized and generic messages is huge. Let’s take a quick look at two examples:Generic message: “Dear Valued Customer, Happy New Year.”Personalized message: “Dear Sita, Happy New Year 2082 from Sparrow SMS.”It’s pretty clear which one feels more personal and makes you feel valued. And the numbers back this up. MarkNtel Advisors says the global bulk SMS marketing market hit $4.8 billion in 2024 and is expected to reach $8.3 billion by 2030 growing because more businesses are using personalized messaging. TxtCart found that businesses using automated, dynamic SMS get 98% open rates and 45% response rates. People really notice when messages feel personal. According to Plivo, 91% of consumers interact more with brands that send personalized SMS offers, and 90% are more likely to buy when the content is relevant to them. And here’s the big one research shows businesses can earn up to $71 for every $1 spent on personalized SMS marketing. That’s way better than what generic or email messages usually get. Is it really possible to send personalized messages to the large number of people ? Many people still think “bulk” means “same message to everyone.” That’s no longer true. With dynamic bulk SMS, you can send thousands of personalized messages at once. It’s simple: Excel + Sparrow SMS = personalized messages for each person. Instead of writing messages one by one, you use a spreadsheet formula to create unique messages. The base message stays the same, but details like names or other info change for each person. Then, with one click, you send them all. It works just like mail merge but for SMS. You set up your message once, and the system automatically creates thousands of personalized texts for you. How to send Dynamic Bulk SMS ? Step wise Step Let’s walk through how you can send personalized messages using Sparrow SMS. It’s fast and easy! What You’ll Need Your Sparrow SMS account (Username + Password) Microsoft Excel (or any spreadsheet tool) Your contact list (names and phone numbers) Step 1: Log In to Sparrow SMS Go to web.sparrowsms.com/login/ Enter your username and password, then click Log In If it’s your first time, you’ll be asked to change your password. Just follow the steps. Step 2: Prepare Your Excel File This is where the magic happens. Open Excel and create a new sheet Make three columns: A: Name B: Number C: Message Fill in the names and phone numbers In C2, type this formula: =CONCATENATE(“Dear “, A2, “, Sparrow SMS wishes you a Happy New Year 2080”) This will create a custom message like:Dear Ram, Sparrow SMS wishes you a Happy New Year 2080 Drag the formula down to fill all rows Save the file as .xlsx or .csv Step 3: Open Dynamic Bulk SMS Go to your Sparrow SMS dashboard Click Send SMS on the left menu Select Dynamic Bulk from the dropdown Step 4: Upload and Map Your File Choose your Sender ID Upload the Excel file You’ll see a preview. Map the columns: Number column = phone numbers Message column = personalized messages Click Process Step 5: Confirm and Send The system will show: Message Length (per SMS unit) SMS Count (how many messages) Credits Required If everything looks good, click Confirm Step 6: Done! Your messages are sent!You’ll see a status page showing the results. Click Done to finish. Want to Know everything about bulk sms service in Nepal from it’s core from working to pricing just check out this blog. Stop sending messages that get ignored.With dynamic bulk SMS, you can send thousands of personalized messages in minutes using Excel and Sparrow SMS. Personalized SMS has a 98% open rate, and for every Rs. 1 spent, you get Rs. 71 back in return. So the real question is when will you start? Your customers want messages that feel personal. Give them what they want, and watch your engagement grow fast!
Summary SMS marketing is a direct marketing strategy where marketing messages are delivered quickly to customers via text messages without being diluted in crowded digital spaces. One reason for this is SMS messaging is opened 98% of the time. Using the Sparrow SMS bulk SMS service, you can launch your first SMS marketing in four steps: log in to your account, purchase credits, create contacts in an Excel, and send the message with deals/discounts.The bulk SMS service is the most cost-effective way to directly communicate with thousands of customers in seconds with urgency and a personal connection that social media and email marketing cannot reproduce. Introduction It is more effortless than you think to get started with SMS marketing with the Sparrow SMS bulk SMS service. With this highly effective marketing platform, you can reach your customers directly via their phones and bypass all of the noise in the busy digital space.In the previous blog, we discussed how to register and start using Sparrow SMS. Now we will walk you through the process of launching your first SMS marketing campaign to send promotional messages such as offers, discounts and vouchers directly to your customers’ mobile phones. What Is SMS Marketing and Why It Still Works in 2025 ? SMS marketing is a direct and personal way to promote your brand, promotions, discounts, and vouchers, while connecting with your customers via text messaging. SMS marketing is unique among digital marketing channels because it creates a connection with your audience.When you think about digital marketing today, there are millions of ads running every day across social media platforms like Facebook and Instagram. When you promote your campaign on these platforms, you are sharing your message amongst other messages coming from dozens of other companies from social media itself.Don’t get us wrong, social media and email marketing are great for building a customer base. But once you’ve collected your customer data, SMS marketing offers another way to communicate, and that’s personal.Take this example: you are working when you get a Facebook notification. What do you do? Most people will ignore the notification because social media feel less urgent.Now, think about getting an SMS alert. Some people will immediately check the SMS because SMS feels important. You receive important alerts from banks, apps, and services via SMS. When you use SMS marketing, you get that same urgency and importance. Step-by-Step Guide to Launching Your First SMS Campaign with Sparrow SMS Once you know what SMS marketing is and why it works, it is time to set up your first campaign with Sparrow SMS bulk SMS service. Step 1: Log in to Your Sparrow SMS Account Visit the Sparrow SMS website. If you have an account, just log in.If you are a new user, hit the “Sign Up” button and create your account and activate it.See our previous blog if you need step-by-step registration instructions. Step 2: Buy SMS Credits Once you have logged into your dashboard, the first thing you must do is buy credits.Credits power your SMS campaigns and determine how many messages you can send. Step 3: Prepare Your Contacts Create an Excel Document with your customers’ phone numbers.Make sure you have the right format and country codes.The contact list will be the foundation of your campaign. Step 4: Create Your Message Campaign Go to the “Send SMS” option on your Sparrow SMS dashboard. You need to: You did it! Now with four easy steps, you can push your SMS marketing campaign to thousands of customers in seconds. Why Bulk SMS Is the Most Direct and Powerful Way to Reach Your Customers ? Bulk SMS marketing with Sparrow SMS offers you unmatched directness and effectiveness when communicating with your customers. Unlike email marketing that usually gets pushed to a spam folder or social media advertisements that rely on catchy captions, SMS messages land in your customers’ message inbox. The statistics are staggering: The immediacy of SMS marketing makes it a perfect communication tool for: Bulk SMS is also unbelievably cost-effective. For the price of: You can reach out to thousands and thousands of customers. When you use Sparrow SMS, you’re not just text messaging – you’re creating a link to your customers that cuts through the digital noise and gives you the full impact of messaging for your business.
Starting with bulk SMS service might feel like a lot of work at the beginning, but with Sparrow SMS once you understand their documentation process, it’s a simple process. Whether you are a business that’s trying to reach customers, or an individual that need this service in special occasions, once you understand what they need, it will be simple for you to get going and to save time and frustration going forward. Understanding Sparrow SMS Bulk SMS Service Options Sparrow SMS provides two main bulk messaging options to meet different needs: Option 1: Buy the SMS System: You buy the software and send messages. For companies that are sending SMS messages every day, this option is ideal because you have full control and simply can send sms according to the requirements. Option 2: We Send SMS for You: You provide the messages, but let us handle the sending process. This option is useful for people who do not send communications regularly. Almost all companies choose Option 1 because they have continuous SMS campaigns, and they want to take control of their messaging schedule. Who Uses Sparrow SMS Bulk SMS Service? Sparrow SMS has two general user groups: Companies & Enterprises Large businesses with regular messaging needs Organizations running marketing campaigns Service providers sending updates to customers Individual Users Personal users with occasional bulk messaging needs Small business owners with limited SMS requirements People organizing events or community groups Our client base leans heavily toward business-to-business (B2B) services. This makes sense because companies typically have larger messaging volumes and more complex requirements. How Companies & Enterprises Get Started with Sparrow SMS When it comes to enterprise customers in Nepal, they typically opt for our system purchase option and here‘s why: With over 7,000+ businesses using our services, and over 50% of those businesses having bought their own SMS system; these companies need to send messages them daily, and desire the flexibility to run their own campaigns. Required Documents for Business to get started with Sparrow SMS Bulk SMS For initiation, companies must sign a service contract with Sparrow SMS. Our sales department will guide you through this process, but first we will need the following documents: 1) VAT/PAN Registration Certificate This proves your business is legally registered for tax purposes in Nepal. It shows you’re a legitimate company operating within the legal framework. 2) Citizenship Certificate of Contact Person We need identification from the main contact person who will manage the SMS account. This ensures accountability and proper communication. 3) Company Registration Certificate This official document proves your business exists legally. It contains important details about your company structure and operations. Our sales team assistance makes this process smooth. They’ll review your documents and help you complete the registration quickly. The contract signing process typically takes 30 to 60 Minutes once all documents are submitted. This includes account setup and system access provision. How Individuals Get Started with Bulk SMS Service Individuals have a more straightforward process to start with our individual SMS service here we call it One Time. Since most individuals do not send bulk messages very often, the procedure is easier for you. There is no need for complicated contracts and multiple documents. Simple Process for Personal Users Step 1: Contact Our Team You simply call us, email us, or go to the contact for on our website to contact our support team. Step 2: Discuss Your Needs At this point, you simply tell us what you want done. When you let us know what event you would like to create the SMS message for, such as announcing a wedding invitation, community event, or personal announcement, we could help you determine which service and package best suits your needs. Step 3: Quick Verification We only verify basic identification that identifies you as a real person. Normally, this means providing us with some form of your citizenship certificate as this constitutes your identification. Step 4: Start Sending Once we verify your identity we can start sending your bulk SMS messages right away. Why Individual Service is Different Personal users typically send messages occasionally rather than daily. You might need bulk SMS for: Wedding invitations and updates Community meeting announcements Event promotions and reminders Emergency notifications to groups We do all the technical work, while you focus on the message content. There will be not need to learn complicated systems or deal with the more technical aspects because you will receive SMS support with Individual Service. The Process Behind the Scenes Understanding what happens after you submit your documents helps you plan better. For Businesses: Document review and verification (15 to 60 minutes) Contract preparation and legal review System setup and account configuration Training session with your team Go-live support and monitoring For Individuals: Quick identity verification (same day) Account setup and credit allocation Simple tutorial on message submission Immediate messaging capability Both processes include ongoing customer support to ensure your SMS campaigns succeed. Now if you still want to understand more about bulk sms service from it’s core fundamental to important information you can check out this this blog on bulk sms service that will absolute clarity on understand and making desion. Getting Started Today Whether you are a business, or as an individual user, Sparrow SMS has the perfect bulk SMS solution for you. Are you ready to get started? Reach out to our team today to talk about your needs and start the document process. If you are a business: Have your VAT/PAN certificate, company registration, and contact person’s citizenship certificate. If you are an individual: just have your ID card handy and get in touch with our friendly support team. The document requirements may appear detailed but assure secure and reliable service to all our customers. Our professional team takes the hassle out of the process and makes it easy as possible. Begin your bulk SMS journey with Sparrow SMS today, and join thousands of happy customers across Nepal.
Want to reach your customers instantly with 95–98% open rates? Bulk SMS is the fastest and most reliable way in Nepal. This blog shows you exactly how to choose the right bulk SMS approach for your business. Learn when self-service gives you full control and when full-service saves you time and effort. Discover how Sparrow SMS is both methods to 8000+ customers with over 15 years. If connecting with customers effectively matters to you, this is the guide you’ve been looking for. In Nepal, SMS is still the fastest and most trusted way to reach people. With open rates as high as 95–98% and instant delivery, bulk SMS ensures your message lands directly in your customer’s hands right when it matters. But every business is different. Some need to send daily updates, offers, or reminders, while others only need a one-time campaign for a product launch or event. That’s why Sparrow SMS gives you two easy ways to send bulk SMS: Here’s a simple example: an online store may send multiple promotional texts each day to drive sales, while an event organizer might only send one big batch of invitations before a concert. Both approaches are valid what matters is having the right tool for the job. Choosing the right option helps you save time, money, and effort. And with Sparrow SMS’s years of local experience, you can count on the highest delivery rates and reliable service trusted by thousands of Nepali businesses. Let’s break down both options so you can find the one that works best for your needs. Self-Service: Send Bulk SMS Yourself Using Our Simple Platform Our self-service system is designed to be effortless. Just log in, upload your contact list, write your message, and hit send. In less than two minutes, your SMS can reach thousands of customers no waiting, no hassle. You don’t need to be “techie” to use it. The dashboard is built for Nepali businesses, with a clean, easy-to-understand design that anyone can master in minutes. You’ll also get real-time delivery reports and a scheduling feature, so you can track every message and send campaigns at the perfect time. This option is perfect for businesses that send regular updates think e-commerce stores announcing flash sales, schools updating parents, service providers sending appointment reminders, or event organizers sharing passes. Since you’re running everything yourself, you get the best rates with zero extra fees. Imagine sending a flash sale offer to 5,000 customers in under two minutes that’s the power of self-service. Our platform is securely connected to all major Nepali telecom providers, ensuring your SMS reaches every customer, every time. If you want freedom, speed, and complete control over your campaigns, self-service is your go-to choice. Full-Service: Let Our Team Send Bulk SMS for You Sometimes, you just want someone else to manage the technical side of things—and we get that. With our full-service option, all you need to do is purchase a messaging package, share your contact list and message content, and our expert team takes care of everything else, start to finish. This is the perfect choice for one-off campaigns like event announcements, special offers, or important customer communications where timing and professionalism are critical. You don’t have to learn a new platform, spend time on setup, or worry about the technical details. We handle it all so you can focus on running your business. Here’s a real example: A busy restaurant owner relies on us to send promotional SMS campaigns right when customers are most likely to respond. The result? A spike in foot traffic and a direct boost in sales all without the owner lifting a finger. Our team is backed by 24/7 technical support, ensuring your campaigns run smoothly and reach your customers when it matters most. This option is ideal for business owners who prefer human support and expert execution over handling the technical side themselves. Whether you need just one impactful campaign or ongoing help, our full-service solution delivers both convenience and results. Not Sure Which to Choose? Here’s How to Decide Choosing between self-service and full-service bulk SMS can feel like a tough call, so let’s make it simple. Start with how often you plan to send messages and how hands-on you want to be. Choose Self-Service if… You send messages regularly (daily, weekly, or campaign-based). Timing matters and you want to schedule or automate sends. You prefer full control: upload lists, write messages, send instantly. You want the lowest cost per SMS because you handle the process yourself. Choose Full-Service if… You only need a one-off or occasional campaign. You don’t have time (or interest) in learning a platform. You’d rather our experts manage formatting, timing, and sending for you. You want human support to make sure everything goes out flawlessly. Same Reliable Delivery, Either Way. Whether you send it yourself or we send it for you, your messages move through the same trusted Sparrow SMS delivery infrastructure, connected to all major Nepali mobile networks. Reach, reliability, and delivery quality are identical across both options. Mix and Match as You Grow. Many leading Nepali brands use self-service for frequent engagement and switch to full-service for big events, launches, or high-stakes announcements. You don’t have to pick one forever use what fits each campaign. In the end, the “right” model is the one that saves you time, reduces cost, and helps you reach customers when it counts. Not sure? Tell us about your next campaign and we’ll recommend the best fit. How to Get Started with Bulk SMS Service in Nepal ? Bulk SMS is one of the simplest ways to stay connected with your customers, and you have two flexible options to make it work for your business: Self-service for those who want full control and the freedom to run campaigns whenever they choose. Full-service for those who prefer a hands-off approach and expert handling of everything from start to finish. Sparrow SMS has been helping Nepali businesses communicate effectively for over
Technologies are ever-evolving, and they are also changing the way we do things. In order to sustain for the long term, businesses need to evolve along with the technologies by adopting newer and better versions of them. Today is the world of AI and automation. For a business, the customer is an essential component, and that’s why businesses need to be focused on improving the customer experience in every stage of the customer journey. In this blog, we will be exploring how businesses can adapt to powerful technologies like AI and Automation in business communication using WhatsApp business messaging. What is Business Communication? First, let’s be very clear on Business Communication. Business communication is the way businesses interact with their customers. Business communication is an essential factor that takes place from marketing to sales and from sales to support. And all these stages are essential and connected to each other. If a business does the right communication during the marketing phase, it brings enough clarity to the person, which pushes them to the sales phase. If the business does the right communication in the sales call, they push the person towards being a customer of the business. And if the business does the right communication in the support phase, it makes the customer a long-term customer. Understanding the Limitations of the current way of business communication In the current way of business communication, people are involved in the process from marketing to converting an audience to a customer. But people have limitations in time, mind, and energy. A person can’t work 24/7 and make himself or herself available to the customer at any time. Data shows that if a person does not get a response within 8 seconds, that person will not reply to the message. A person can’t work with the same amount of focus and the same mood all the time; their moods and focus are controlled by the situation. A person can’t work with the same amount of energy all the time, as their energy goes low after a certain period of time. In the current world, people utilize digital technologies for business communication, which includes social media and search engines for marketing and messaging platforms for communication (sales, support). Filling the Limitations with Technology. Until now, we have been very clear about business communication and the current way of doing it, along with its limitations. Now, we are going to be very clear on how we can leverage technology in order to have effective business communication. Right now, we will be focused on the communication part, not the marketing part. (I will also cover how we can market the business through WhatsApp business messaging in an upcoming blog). For communication, we are using messaging platforms like Messenger, Instagram, and WhatsApp. Among these platforms, WhatsApp is considered the best platform for business communication. The reason is simple: it is a dedicated platform for communication, and another reason is that you can get the most important information (the customer’s phone number) here. So, it is better to consider WhatsApp as the main platform for Business Communication. In the manual process, there is a dedicated person who replies to the customer during his dedicated time. Now, think: what if your business could reply to a customer 24/7, just like a real person? It’s awesome, right? That is now possible with the WhatsApp Business Messaging service. What is WhatsApp Business Messaging? Normally, we use WhatsApp for business communication, right? Now, WhatsApp Business Messaging has two sides: the customer side and the business side. On the customer side, the customer can make an inquiry with the business normally, as if they are chatting with a friend. The interesting part is the business side, where they don’t just get a platform to reply back to the customer. Along with this, they can create chat flows, creating their own system in their own way, answering the possible queries asked by the customer. And yes, it is dedicated to the business, making business communication most efficient through this powerful platform. Why do Businesses Need to Adapt to Technology like WhatsApp Business Messaging? Basically, if a business is not evolving with technology, it is in a declining stage. Businesses have to take leverage of technology for a better way of doing things, like making a better product, doing meaningful marketing, and meaningful communication. This saves lots of time for the business and makes the customer’s experience with the business much better. Since communication is the key thing that determines if a person becomes a customer or not, a business needs to make the customer’s experience much better. And that is possible by instantly replying to the customer, which can be achieved through WhatsApp business messaging. How can we implement WhatsApp business messaging in our business? The implementation part for WhatsApp business messaging is very easy with the Sparrow SMS WhatsApp business messaging service because doing it by yourself is a very hectic process (API, design, development, maintenance), and that costs you a lot of money, time, energy, and mind. But through our service, you can simply sign up with an easy-to-use, simple, powerful, and robust system where you can simply drag and drop the widgets to create the chat flows without any coding skills at the most affordable rates. It’s that easy.
Are you using WhatsApp to connect with your customers? If so, get ready for a big change and it’s fantastic news. Meta is updating the WhatsApp Business pricing model, and the new rules are designed to do one simple thing: reward you for providing excellent customer service. The One Golden Rule to Remember To understand this update, you only need to remember one simple rule: If a customer starts the conversation, it’s now mostly FREE for you to talk back. That’s it. When a customer reaches out for help, you are now empowered to solve their problem without watching the clock or your budget. How it Works: The Free Customer Service Window When a customer sends your business a message, a special 24-hour customer service window opens. Think of it as a free, 24-hour help session. During this window, you can now send two types of messages at no cost: Free-Form Messages: These are your normal, typed-out replies. You can chat back and forth, ask questions, and offer solutions freely. Utility Templates: These are pre-set messages for helpful updates, like “Your order has shipped” or “Your appointment is confirmed.” Best of all, every time the customer replies, the 24-hour clock resets, keeping your free service session active. So, When Do You Pay? The pricing is now focused only on conversations that you start or that are for marketing purposes. You will be charged when you send: Any message to start a new conversation. (e.g., sending an appointment reminder to a user who hasn’t messaged you in days). A Marketing or Authentication message. These are always charged, even inside the customer service window, because they are considered promotional or a specific service. The Core Benefits: Why This is a Game-Changer This isn’t just a pricing change; it’s a strategic shift that directly benefits your business. Save Significant Money on Customer Support The biggest win is for your wallet. All the costs associated with handling customer inquiries, solving problems, and providing updates within that 24-hour window are disappearing. This means you can offer better support for a fraction of the cost. Build Stronger, More Loyal Customer Relationships Because you’re no longer paying for every support message, your team can focus on what matters: helping the customer. You can afford to be more thorough, more friendly, and more available, which builds the trust and loyalty that turns a one-time buyer into a lifelong fan. Respond Faster and More Freely Remove the hesitation. With free-form replies, your team can respond instantly and naturally without needing a pre-approved template for every situation. This leads to faster resolutions and happier customers who feel heard and valued. Let’s See it in Action: A Simple Example Imagine a customer messages your business at Monday 10:00 AM. The free 24-hour window is now open! 10:05 AM : You reply with a chat message: “Hi! How can I help you today?” Result: ✅ FREE (Free-form message) 11:15 AM: After helping them, you send an order update using a template: “Your order is now confirmed!” Result: ✅ FREE (Utility template inside the window) 4:00 PM: You decide to send them a promotional offer: “By the way, enjoy 20% off your next purchase!” Result: 💲 CHARGED (Marketing templates are always charged) The next day, the window has closed. 11:40 AM (Tuesday): You send a follow-up utility template: “Your package is out for delivery.” Result: 💲 CHARGED (You are starting a new conversation outside the 24-hour window) Get Ready for the Future of Customer Conversation This update is a clear signal from WhatsApp: they want businesses to thrive by building real relationships with customers. By making customer-initiated support free, they are paving the way for a more conversational, helpful, and human approach to business. Ready to adapt your strategy and take full advantage of these changes? This is a fantastic opportunity to rethink your customer journey on WhatsApp. If you have any questions or need help preparing your business for this update, our team is here to help. Reach out to us at marketing@sparrowsms.com, and let’s build a winning WhatsApp strategy together.
Are you Excited to check your SEE results for 2081/2082? Hold on tight a little patience is needed! The National Examination Board (NEB) typically releases SEE results between Ashad and Shrawan each year, assuming everything goes according to plan. What is SEE? The Secondary Education Examination (SEE) is a crucial national-level exam conducted by the National Examination Board (NEB) in Nepal. It serves as a key assessment for students completing their secondary education, designed to evaluate their academic performance and overall knowledge at this level.Typically held in March/April, the SEE results are released within a 2,3 months. These results are significant as they play a pivotal role in determining students’ future academic paths, influencing admissions to higher secondary schools across various streams such as science, management, humanities, and more. How can I Check SEE Result 2081/ 2082 ? Step wise Step Guide Here is the fastest way to check your SEE Result 2081/ 2082 follow the following steps:-1. First Open the messaging app on your mobile phone.2. Then Compose a new message.3. In the message body, type your SEE <space> your Symbol-Number (Double-check the symbol number for accuracy)4. Send the SMS to 35001. How many students have appeared for SEE this year? The board has reported that a total of 522,000 individuals have successfully filled out registration forms for the exams scheduled for the year 2081. Of these, 256,311 are male, and 257,730 are female examinees, all eagerly awaiting their results. Is SEE Result 2081/82 Published? According to the National Examination Board (NEB), the results are expected to be released between June and July 2025. However, the exact date may vary depending on the management board’s decisions.Once the SEE results are officially announced by NEB, you can check your results by typing SEE <space> symbol number and sending it to 35001. For more updates, visit Sparrow SMS. What to Do if There’s an Error in Your SEE Result 2081/2082 If you find an error in your SEE Result, follow these steps to address the issue:1. Consult Your School Administration: Inform your school administration or examination department about the error in your SEE Result. Provide them with your symbol number and details of the specific issue you’ve identified.2. Gather Relevant Documents: Ensure you have copies of all relevant documents related to your SEE examination, such as your admit card and other supporting documents. These will be helpful in resolving the error.3. Follow School Instructions: Adhere to the guidance provided by your school. If the issue persists after following their instructions, proceed to the next step.4. Contact NEB Directly: If the error remains unresolved, contact the National Examination Board (NEB) directly at their office in Sanothimi, Bhaktapur. Explain the situation and provide them with the necessary details to seek their assistance in correcting the error.Note: It’s crucial to remain calm and patient throughout this process. Understand that errors can occur in the SEE result system, and they can be resolved with the proper steps. What Are the Grading Systems in SEE Result 2081/ 2082? You can look at the table below to know about the SEE grading system: Serial No. Achieved Score (in %) Grade Point Grade Explanation of Grade 1 90 and more 4 A+ Outstanding 2 80 – less than 90 3.6 A Excellent 3 70 – less than 80 3.2 B+ Very Good 4 60 – less than 70 2.8 B Good 5 50 – less than 60 2.4 C+ Satisfactory 6 40 – less than 50 2 C Acceptable 7 35 – less than 40 1.6 D Basic 8 less than 35 – NG Not Graded This table clearly presents the grading system for the SEE results, showing the percentage ranges, corresponding grade points, grades, and explanations for each grade. What If I Don’t Pass the SEE Exam? The Office of the Controller of Examinations (OCE) has announced that students will not receive an F grade in the SEE exam. However, if a student scores below a 1.6 GPA or less than 35%, their results will be classified as non-graded. This means they will not be promoted to grade 11. Checking the SEE result for 2081/2082 is a pivotal and exciting moment for all Nepalese students, marking a significant milestone often referred to as the “Iron Gate” due to the educational opportunities it unlocks.However, remember that success isn’t solely defined by your SEE results. True success is a blend of determination, hard work, and resilience in the face of challenges. Regardless of the outcome, have faith in your potential and continue striving towards your goals. Your journey is just beginning, and with perseverance, you can achieve great things.
Whether it’s in colleges, consultancies, banks, or e-commerce or any organizations the core challenge is the same: how to inform hundreds or thousands of people (customers, audience, students) instantly when something important comes up. Let’s consider a scenario. Suppose there’s a sudden urgent update and you have to inform the people regarding it like, new offer announcements, or upcoming events. Now think, what would you do in such a case? Obviously, phone calls, right? Why institutions still use the phone calls for notifying the important update? For many institutions in Nepal, the default method has been making phone calls, contacting people one by one – a practice followed for decades. Let’s understand the core reasons why they still make these calls, even though the process is truly exhausting, inefficient, and simply not practical anymore. Here are some reasons they use calls: They can easily confirm that the message has been delivered through direct conversations. They can repeat or explain the information if needed. But there are significant downsides: Calling hundreds of people is extremely time-consuming, especially when trying to share a single piece of information. It requires significant human effort, often wasting entire days on this simple, repetitive task. There’s a high chance of people not answering the phone on the first call. And let’s be honest, it’s simply not scalable. What if you have to inform 10,000 people? Summing up both the positive and negative sides, what we clearly see is that while making phone calls can give the organization confidence that people have been notified, the negative impact is significant. It primarily affects three key areas within the organization: Time: It consumes a lot of time. Focus (Mind):Time and mental energy that could be used for productive tasks are instead spent on manual calling. Energy: It genuinely requires a lot of energy to make so many phone calls. What’s the best alternative of phone calls for informing the people? By now, we have a clear understanding of the current method for informing people – phone calls – along with its upsides and downsides. Now, let’s figure out the best alternative: one that is equally powerful as a phone call, yet capable of saving your organization’s time, focus, energy, and resources. The best way to do this is by informing people via SMS. Yes, that SMS APP on your phone that you seldom notice! Now, think about it: Have you ever ignored an SMS notification? Probably not, for two simple reasons. First, we receive a much smaller number of SMS messages daily. Second, we usually receive SMS from important sources that require immediate attention. SMS is truly a simple way to notify people of any kind of information. You receive the SMS, open it, read it, and understand it in just moments because messages are typically short, making it a very fast way to convey information. I have many more reasons like these why SMS is a great platform for notifications – reasons that can shift your mindset from “It’s just an SMS” to “It’s a necessary tool in my life.” I will explore these further in upcoming blog posts. How we can use SMS for informing the many people? We’ve now identified SMS as an alternative to phone calls for informing people. So, how can we use SMS to reach many people? Basically, there are two ways: Sending SMS one by one to each person (the manual way). Using a Bulk SMS Service. Let’s clarify this by first looking at the manual method using SMS. Here, you create a list of contacts, write your message, and send it to people one by one manually. While this saves about 50% of the time, focus, and energy compared to phone calls, it’s still consuming 50% of your time, focus, and energy, right? In cases like this, you can use a Bulk SMS Service. What is Bulk SMS Service? Bulk SMS is simply a way of sending text messages to many people at once. In the manual method, you send messages one by one. However, with a Bulk SMS Service, a system handles the sending, delivering messages in a fraction of the time by leveraging technology. So, essentially, a Bulk SMS Service is a service through which you can send numerous messages to a large number of people simultaneously. This service is provided by Bulk SMS Service Providers, sometimes also known as VAS providers, like Sparrow SMS. VAS stands for Value Added Service. This means it’s a service that adds extra value or features to an existing system (like the standard mobile network) to make it better or more functional. What is the importance of VAS provider like sparrow SMS? By now, we understand what SMS services and VAS providers are. Let’s look at the core reasons why choosing a specific VAS provider is important. The reason is simple: A provider like Sparrow SMS supports both major networks, NCELL and NTC. This means through Sparrow’s system, you can send SMS to recipients on either network without needing separate arrangements. Furthermore, a system like Sparrow SMS is built specifically for this purpose – enabling you to send mass messages instantly through a single, simple platform in a fraction of a second. Because a dedicated VAS service provider focuses specifically on this need, you can expect the best support, a robust system, and better overall results for your communication goals. Indeed, Sparrow SMS has been serving thousands of businesses for decades. Conclusion People today may not check emails daily, but they almost always check their SMS messages. Phone calls may feel personal, but they’re not practical when your audience grows. Bulk SMS Service offers the speed of technology and the certainty that your message is seen, without the associated headache. If you’re any institution looking for a simple way to send reliable, timely notices, then Bulk SMS Service is not just an option – it’s the solution. Visit our homepage and submit the signup form to get started with Bulk SMS Service for your
In this noisy world, grabbing people’s attention isn’t easy especially when your audience is spread across cities, valleys, and even remote districts. But smart businesses need the smart way to connect with their customer and yes, they have found a surprisingly powerful tool to cut through the noise guss what it is Bulk SMS. Read our comprehensive blog on Bulk SMS Service in Nepal, which covers everything about this service. How Have Businesses in Nepal Used Bulk SMS to Drive Growth? Take a local school in Kathmandu that needed to send urgent notices to parents during unpredictable weather. In such case what it could do? Now you might think they can simply do the phone call to the parents but it is the school of 1000+ students. Think again is it really possible to do phone call? NOO. What if with a single click, they were able to notify over 1,000 guardians in less than 30 seconds and yes, it is possible with bulk sms solution. From ecommerce brand to send the offer messages to government bodies and banks are using SMS to send people alerts, reminders, and security codes. What ever the industries are information is the key it have to be delivered in time and SMS is the best way to do this because SMS never gets ignored. What Types of Messages Work Best for Different Industries? Till now we are thinking it is just a SMS now you will find it is not just a SMS let’s see how the different industries in Nepal is using the bulk SMS. Now think why industries are using the SMS for all of this reason is simple because SMS Never gets ignored. Why Is Bulk SMS Still One of the Most Effective Marketing Tools in Nepal? You might think with the rise of social media and mobile apps, SMS would be outdated. But the opposite is true especially in Nepal. The simple reason is mobile penetration is really high in today’s context and SMS has an ability to reach to every people without the need of internet no app downloads and no data is required for it. Not only this the open rates of the SMS are really high while the emails can sit unopened but over 90% of SMS messages are read within 3 minutes. And do you know with platforms like Sparrow SMS, you can send messages to thousands within seconds at a fraction of the cost of traditional ads. YES, it is beauty of SMS. In a country where attention is limited and digital clutter is real, Bulk SMS remains a clear winner. It’s not just a marketing tool it’s a communication lifeline for businesses that care about speed, reach, and results.